The Humble Handshake

I bumped into a pal at the weekend. I haven’t seen him in a few years though interact most days online. As we shook hands in greeting and chatted briefly before moving off on our divergent routes I spent the rest of my hike thinking about how symbolic that handshake would be. Like so many…

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Internalized Stress

“Stress at work is common, but it shouldn’t come from employee relationships” Dealing with stress arising from the tidal push and pull of working with other people should not be detrimental to the work that you are trying to achieve. If you are encountering resistance or friction from co-workers; whether they see it a perceived…

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When the bull does it’s own thing..

There’s an arrogance attributed to bulls that is self perpetuating. Very few people want to go head to head with a bull which results in giving the bull power and a superiority complex. The bull quickly learns that no matter what it does it won’t be challenged which leads to more bullish behavior and even…

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Make or Break when you make a Mistake

Mistakes happen. It’s life. Making mistakes in business and learning from the lessons are what make us better people and leaders. When we make a mistake, how we address it will make or break our relationships with customers and others. Our actions can create and reinforce trust or eliminate trust altogether. Many of us as children…

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How to turn Project Failure into a Win..

Bottom line, none of us are perfect and to quote a favorite expression of mine about ‘failure’ – if we are not making mistakes we are not taking risks and definitely not learning anything. Sometimes projects go buttery smooth with everything falling into time and place EXACTLY as planned. However, more often than not, we hit…

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What happens when Change Management meets employee resistance to an RPA roll out?

“RPA is a promising new development in business automation that offers a potential ROI of 30-200%—in the first year. Employees may like it, too.”  — Xavier Lhuer, McKinsey and Company The line “Employees may like it, too.” is so simple and understated yet sums up possibly the biggest stumbling block in any Change Management process….

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