Mistakes happen. It’s life.
Making mistakes in business and learning from the lessons are what make us better people and leaders.
When we make a mistake, how we address it will make or break our relationships with customers and others. Our actions can create and reinforce trust or eliminate trust altogether.
Many of us as children learn, from fear of getting into trouble, the bad habit of trying to deflect blame and cover up when we make mistakes. That doesn’t work as adults, it shows a lack of honesty, integrity and simply that you are incapable of being trusted to do the right thing for your customer.
Honesty is the fastest way to prevent a mistake from turning into a failure.
Always do the right thing. Own your mistakes. Be genuine in your apology and do the right thing and rectify if possible.